Refund & Cancellation Policy

Cancellation

You can cancel your paid subscription at any time from Settings. When you cancel, future renewals stop and your account keeps paid access until the end of the current paid period. At the end of the period the account moves to the Free plan automatically.

Refunds

Subscription payments are non-refundable. We do not issue prorated refunds for partial billing periods, unused documents, or time remaining after cancellation.

We may issue a refund at our discretion in the following situations:

• Duplicate or clearly erroneous charges billed by our payment processor.
• A verified service outage that prevented reasonable use of the paid plan for an extended period.
• Where a refund is required by applicable consumer-protection law in your jurisdiction.

How to request a refund review

Email sumseesupport@gmail.com from the account email within 14 days of the charge with your account email, the charge date, and a short description. We respond in writing with a decision.

Chargebacks

Please contact support before filing a chargeback so we can resolve the issue directly. Accounts with unresolved chargebacks may be suspended.